Tavistock Guildhall

The FlexStep has transformed the Visitor Information Centre into a fully accessible area

Tavistock Guildhall


Tavistock Guildhall required a disability access solution from the Platform Lift Company to overcome a difference in floor height within their Visitor Information Centre.

Tavistock Guildhall, which was repurposed in 1848 to contain a fire station, police station and magistrates’ court, is now a gateway to the Cornwall & West Devon Mining Landscape UNESCO World Heritage Site. The Victorian building welcomes thousands of tourists looking to explore the area therefore a reliable and durable access solution was essential.

Disability access solution 

A standard low-rise platform lift was the obvious solution to overcome the small difference in floor height within the Visitor Information Centre. However, the option of having a wheelchair lift and steps wasn’t viable because of limited space. The Platform Lift Company suggested using a FlexStep which transforms from a flight of stairs into a platform lift at the touch of a button.

Because this product can be built in different step widths and step height, it was a perfect fit for the available space. Bespoke features including oak handrails and tread for steps could also be incorporated within the design.

The 2-in-1 platform lift was installed and fixed to the existing floor within minimal building work.


The FlexStep has transformed the Visitor Information Centre into a fully accessible area. By using a careful balance of modern design and a timeless oak finish, the appearance of the platform lift remains sensitive to the historic building. Both robust and energy efficient, the FlexStep has successfully provided a sustainable solution for Tavistock Guildhall.


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