The Importance of Lift Maintenance for Customer Retention

The installation of a lift is a major investment for the vast majority of businesses. Once a lift is up and running, it is important that it is kept in good working order by the provision of regular maintenance. In most cases a company will install a lift to allow their customers better access to their services and facilities, so regular good-quality maintenance is vital to ensure that those same customers keep coming back.

A lift kept in good working order is actually a very useful tool for good customer service. It allows companies to forge a reputation for offering excellent all-round accessibility and to be recognised as a business which cares about the needs of those with mobility issues. With all customers having access to the full range of facilities and services, a business will find itself in a far better position to expand its customer base and grow accordingly.

Building a Good Reputation for Customer Service

Building a good reputation is not an easy thing to do. Unfortunately, it is far easier for a reputation to be lost. This means a concerted effort must be made to ensure that a good reputation is maintained once all of the hard work has been put in to win it in the first place. This is a lesson that a leisure centre in Lewisham learnt the hard way.

The Glass Mill, built at a cost of £20 million in Lewisham, was unable to offer full access to its facilities for disabled customers due to a faulty lift. Out of action for more than three weeks, the broken-down lift meant that many customers simply went to a rival gym nearby. Once custom has been lost to a rival business like that, it is very hard to win back. With a proper lift maintenance schedule in place, this unfortunate situation could have been avoided altogether.

The Benefits of Regular Lift Maintenance

Although there is no set number of times a lift should be serviced, regular maintenance ensures that long-term running costs are minimised and customers are not inconvenienced. How often a service is carried out depends on how many lifts a business has, how often they are used and the number of floors they serve. An early diagnosis of potential mechanical problems could save a company a great amount of money in the long run while also ensuring that vital custom is not lost by having lifts out of action for a prolonged period.

The easiest way for a business to keep their lifts in prime working order is to set up a regular maintenance schedule with a professional lift service provider. Regular service visits will keep the lifts in perfect working order, allowing a business to concentrate on the vital task of providing excellent service to its customers.